For example, legacy systems written in COBOL are still widely used by large organisations but lack the skills to support them. Yell Group faced exactly this situation with one of its core applications. After a brief knowledge transfer period, Yell were confident to enter into a long-term agreement with NSC for 24/7 application support.
Thanks to the wealth of skills and expertise acquired over many years, NSC are able to provide comprehensive technical support for any or all of your business systems, not just to support and maintain them, but to upgrade and develop them further to keep pace with your changing business requirements.
Once a client has deployed a DataNovata solution, NSC then provides comprehensive technical support throughout its lifetime.
The operation of a DataNovata system is straightforward and hassle free thanks to the use of industry standard software and infrastructure. However, as business requirements develop and change, new queries, reports and features will need to be added.
Under the support agreement NSC will quickly develop and deploy enhanced versions of the DataNovata system(s) to satisfy constantly changing business needs, turning it into a truly agile solution.
In addition, as software standards change and Operating Systems are updated, NSC will provide routine updates of DataNovata under the standard maintenance agreement.